How we handle your data

In short

We keep what's needed to run events: your account, your dogs, your entries and results.
We never sell your data, and we don't use it for advertising.
Card details go straight to Stripe and never reach us.
Assistant chats are deleted after 30 days and are never used to train AI.
You can ask to see or delete your data at any time.

What we keep, and why

Your account: Your name, email and password (stored scrambled, never readable), so you can sign in and we can contact you about your entries.
Your dogs and entries: Your dogs' details, the classes you enter, running orders, scores and results. Organisers see the entries for their own events, and results are public, as at any show.
Payments: The amount, date and status of each payment. Card details are handled entirely by Stripe.
Music and files: The music and files you upload with an entry, so the organiser can play them.
Sign-in and page visits: When you sign in, the pages you use while signed in, and your IP address at sign-in, to keep accounts secure and fix problems. Signed-out visitors aren't tracked.

The AI assistant

The paw button opens an optional assistant that answers questions about dogs, dog sports and using Dog Events, and can fill in forms for you. Using it is up to you; everything on the site works without it.

Never used to train AI

We don't use your chats to train AI, and our AI service is set to use only providers that neither store nor train on what's sent to them. We don't use chats for advertising or profiling either.

Deleted after 30 days

Every message is deleted automatically 30 days after it was sent. Pressing clear chat hides your messages straight away, but they are still kept until then, so limits can't be reset and misuse can be checked.

Who can read them

Only the Dog Events team, and only to look into misuse, a flagged conversation or a problem you've reported. Organisers and other users never see your chats.

It can't act for you

It can look things up and fill in a form for you to check, but it never saves, enters, pays or deletes anything. You always press the button yourself.

What is sent to the AI

Your message, your recent messages in the same chat, which page you're on, and anything the assistant looks up to answer you - for example your own entries or dogs, if you ask about them. This goes through OpenRouter, a service that passes it to an AI model provider, some of which are in the United States (covered by the safeguards described in the Privacy Notice). Please don't put payment card details, passwords or health information in a chat.

Speaking instead of typing

The microphone button uses your browser's own speech recognition. We never receive your voice, only the words it produces, which go into the message box for you to check before sending. Some browsers do the recognition on their maker's servers (Chrome uses Google's, Edge uses Microsoft's) under that company's own privacy terms; if you'd rather avoid that, just type.

Fair use

Up to 20 messages an hour and 60 a day per person, to keep it running for everyone.
It sticks to dogs, dog sports and Dog Events. Messages that are off topic, abusive or try to change how it works get a warning; 3 within 24 hours pause it on that account for 24 hours, and our team is told so we can review the conversation.

How long we keep things

Assistant chats	30 days, then deleted
Sign-in and page-visit records	90 days, then deleted
Your account	While it's open
Payment records	Six years, as tax law requires
Entries and results	Kept, as a shared competition record
Support messages	Up to two years after the issue is closed

Closing your account deletes your assistant chats straight away.

Your choices

You can ask for a copy of your data, or ask us to correct or delete it, at any time: email [email protected]. The Privacy Notice explains all your rights, and how to complain to the Information Commissioner's Office if you're unhappy with how we've handled something.